Size guide:
We get it, you have no clue what size your head is. We can help you! Use a tape measure or piece of string to determine your head size by wrapping the tape around your head and above your ears where you would normally wear a hat. Then check out the chart below to see how your head size in centimaters translates into a hat size. For reasons of comfort, if your head size should fall in between two sizes we would suggest the larger of the two sizes. See? We’re totally looking out for you here. That was an insider’s tip.
The Netherlands, Belgium and Germany We kindly ask you to register your return via returns.freshcotton.com. We cannot process your return, if you didn’t register online. You can login with your order number and email address. You can purchase your return label. After registering your return, you will receive a confirmation email with the return label enclosed. Drop the box off at a trusted shipping carrier. Make sure you include a tracking service with your shipment and save the proof of shipment. This ensures that the package can be traced and it also counts as proof for your return. Freshcotton is not responsible for returns that get lost and of which proof of shipment is absent.
Rest of the world If you would like to return your order, the buyer is responsible for the costs. We advise to send your return parcel with a track & trace code. It is only possible to return your order if the article is in the same state as received. Think about the tags that still need to be attached. Please use the return label enclosed with your order. Drop the box off at a trusted shipping carrier. Make sure you include a tracking service with your shipment and save the proof of shipment. This ensures that the package can be traced and it also counts as proof for your return. Freshcotton is not responsible for returns that get lost and of which proof of shipment is absent.
We currently deliver to the following countries:
EUROPE: Netherlands, Belgium, Germany, United Kingdom, France, Poland, Czech Republic, Hungary, Luxembourg, Denmark, Liechtenstein, Slovakia, Monaco, Slovenia, Lithuania, Sweden, Ireland, Latvia, Spain, Italy, Estonia, Portugal, Finland, Croatia, Romania , Greece, Serbia, Bosnia and Herzegovina, Bulgaria, Austria, Iceland, Norway, , Switzerland
The rest of the world: Australia, Colombia, Curacao, Israel, Japan, Nepal, New Zealand, Sri Lanka, United States, Ukraine
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Order above €75 and your order will be shipped free of charge within the Netherlands.
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