Customer service
During the holidays Freshcotton will have an adjusted delivery schedule. Below you will find an overview of adjusted delivery schedule:
Ordered on Saturday 24th or Sunday 25th of December, will be shipped on Tuesday December 27th.
Ordered on Monday December 26th, will be shipped on Wednesday December 28th.
Ordered on Saturday December 31st or Sunday January 1st, will be shipped on Monday January 2nd .
During the holidays our customer service will have adjusted opening hours:
Boxing Day Monday December 26th - Closed
On weekends our customer support is also closed.
During the holidays Freshcotton will have an adjusted delivery schedule. Below you will find an overview of adjusted delivery schedule:
Ordered on Saturday 24th or Sunday 25th of December, will be shipped on Tuesday December 27th.
Ordered on Monday December 26th, will be shipped on Wednesday December 28th.
Ordered on Saturday December 31st or Sunday January 1st, will be shipped on Monday January 2nd .
Country | Shipping costs |
The Netherlands | Standard shipping costs €3,50. Free shipping on orders above €75,00. Same Day delivery € 10,00. Free Same Day delivery on orders over € 250,00. |
Belgium, Germany | Standard shipping costs € 3,50. Free shipping on orders over €75,00. |
United kingdom, France | Standard shipping costs € 10,00. Free shipping on orders over € 200,00. |
Poland, Czech Republic, Hungary, Luxembourg, Austria, Denmark, Liechtenstein, Slovakia, Monaco, Slovenia, Lithuania, Sweden, Ireland, Latvia, Spain, Italy , Estonia, Denmark, Portugal, Greece, Finland, Croatia, Romania, Bulgaria, Serbia, Bosnia and Herzegovina | Standard shipping costs € 20,00. |
Switzerland, Norway, Iceland | Standard shipping costs € 35,00. |
Rest of the world | Standard shipping costs € 61,00. |
During the holidays our customer service will have adjusted opening hours:
Boxing Day Monday December 26th - Closed
On weekends our customer support is also closed.
- Your parcel is going back with the carrier and they try again the next day.
- Your parcel has been delivered to the neighbours.
- Your parcel has been delivered to a parcel point.
- Go to returns.freshcotton.com
- Fill in your ordernummer and the email address that you used to place the order.
- Here you select the items you want to return. Please indicate the reason for return for each item.
- Now you can choose a shipping method and pay for your return label.
- You now will receive a confirmation email with the purchased label attached.
- Print out the label and put it on the package.
- Drop off your return at the nearest post office.
- Keep the proof of shipment. This is your proof of return. Freshcotton is not liable for returns that are lost and where proof of shipment is missing.
Country | Return Costs |
The Netherlands | PostNL: € 2,95 DHL: € 2,95 |
Belgium, Germany, France | DPD: € 9,95 |
Rest of the world | Use the prices of the local post office. |
iDEAL
Creditcard
SEPA overboeking
Sofort Banking
Bancontact
Paypal
- The product has been damaged due to inattention or improper use by the buyer.
- The damage has been caused by a repair or modification by a third party without Freshcotton's consent.
- Breakage or damage has been caused by water or fire.
- Appearance changes due to normal use of the product.
iDEAL
Creditcard
SEPA overboeking
Sofort Banking
Bancontact
Paypal
- Select your bank
- This refers you to the payment page of your bank
- Complete your payment
- As soon as your order has been placed you will receive a confirmation email from us and the money has been written off.
- Select your card type and fill in the details
- In some cases, you will be forwarded to the payment page of your bank where you pay with your card reader
- Complete your payment
- Once your order has been placed you will receive a shipping confirmation and the amount will be credited to your credit card.