Spring is around the corner, be the first to shop these fresh items! - Arte Antwerp, ØLÅF & New Amsterdam Surf Association

Shipping & Delivery

View category

During the holidays Freshcotton will have an adjusted delivery schedule. Below you will find an overview of adjusted delivery schedule: 

Ordered on Saturday 24th or Sunday 25th of December, will be shipped on Tuesday December 27th. 

Ordered on Monday December 26th, will be shipped on Wednesday December 28th.

Ordered on Saturday December 31st or Sunday January 1st, will be shipped on Monday January 2nd .

Due to the holidays, it is possible that it will take a bit longer to deliver your order. We are doing our best to ship every order as soon as possible. Please be mindful of any delays from our carriers DHL and PostNL.
View category
Unfortunately this is not possible. We are working with an automated warehouse so the option to pick up your delivery is not possible. Although, it is possible to select a pick-up point in your neighborhood to collect your order.
View category

During the holidays our customer service will have adjusted opening hours:

Boxing Day Monday December 26th - Closed 

On weekends our customer support is also closed.

View category
Shipping costs
The NetherlandsStandard shipping costs €3,50. Free shipping on orders above €75,00. Same Day delivery € 10,00. Free Same Day delivery on orders over € 250,00.
Belgium, GermanyStandard shipping costs € 3,50. Free shipping on orders over €75,00.
United kingdom, FranceStandard shipping costs € 10,00. Free shipping on orders over € 200,00.
Poland, Czech Republic, Hungary, Luxembourg, Austria, Denmark, Liechtenstein, Slovakia, Monaco, Slovenia, Lithuania, Sweden, Ireland, Latvia, Spain, Italy , Estonia, Denmark, Portugal, Greece, Finland, Croatia, Romania, Bulgaria, Serbia, Bosnia and HerzegovinaStandard shipping costs € 20,00.
Switzerland, Norway, Iceland

Standard shipping costs € 35,00.

Rest of the world

Standard shipping costs € 61,00.

Our customer support may contact you regarding additional shipping costs in case your order will be above €750 and needs to be shipped in multiple XL shipping boxes.
You may be required to pay additional costs as customs duties, VAT and other import fees in your country.
View category
For our orders within The Netherlands it is possible to get your order delivered on Saturday if your order is placed on Monday till Friday 23.30 CET. Be aware that this is a goal and that it is not always possible to guarantee this. Orders placed in the weekends will be processed the first Monday after and you will receive the package the latest on Tuesday.

For our orders outside The Netherlands, it depends per carrier if they are able to deliver in the weekends.
View category
During the week from Monday till Friday you can place your order before 09.45 CET and get it delivered the same day, this is only available for orders within The Netherlands! To choose this option extra costs will be added. All orders placed after 12.00 CET but before 23.30 CET will be delivered the next day. Orders placed on Saturday before 17.00 CET will be delivered on Monday. Orders placed on Saturday after 17.00 CET will be delivered on Tuesday.

See the list down below for the estimated delivery time in business days for orders outside The Netherlands:

Australia 6-13
Belgium 1-2
Canada 5-10
Curacao 4-11
China 9-15
Germany 2-3
Indonesia 7-15
Italy 3-6
Japan 4-7
France 2-3
New Zealand 5-14
Norway 2-4
Russia 8-14
Spain 3-7
Turkey 5-14
United Kingdom 3-6
United States 6-14
South Africa 6-10
Sweden 4-6
Switzerland 3-5
View category
We do our best to ship your order within the given estimated delivery time. However, small mistakes can happen and several factors may cause a small delay. No worries, our support team will assist you when needed.
View category
If you are not home at the time your parcel is delivered the following situations may occur:

  • Your parcel is going back with the carrier and they try again the next day.
  • Your parcel has been delivered to the neighbours. 
  • Your parcel has been delivered to a parcel point. 

In some cases, if the delivery fails due to an incorrect address, your parcel will be returned to the sender. If this happens, please reach out to our customer support through chat, whatsapp or send an email to [email protected]
View category
How unfortunate that this happened to you! If this happens, please let us know as soon as possible via email, phone or chat! The standard procedure for these cases is to start an official search with the carrier to see where your package is. This can take about 8 business days. We kindly ask you to check up on your neighbours in the meantime. You can find more information about lost orders on this page.
View category
Yes, that is possible! You can choose to have your order delivered at a parcel point. You can select this option by ‘Your invoice and shipping address’ at checkout. 

This only applies to orders from the Netherlands.
View category
At the moment we deliver to the following countries:

The Netherlands, Belgium, Germany, United Kingdom, France, Poland, Czech Republic, Hungary, Luxembourg, Denmark, Liechtenstein, Slovakia, Monaco, Slovenia, Lithuania, Sweden, Ireland, Latvia, Spain, Italy, Estonia, Portugal, Finland, Croatia, Romania, Greece, Serbia, Bosnia and Herzegovina, Bulgaria, Austria, Iceland, Norway, Switzerland.

The rest of the world:
Australia, Colombia, Curaçao, Israel, Japan, Nepal, New Zealand, Sri Lanka, The United States, Ukraine. 
View category
It is only possible to change your address before your order has been shipped. We process orders fairly quickly and therefore it is not always possible to communicate a change of address in time. As soon as the parcel is out of our hands, it is best to contact the carrier. 
View category
The Netherlands, Belgium, Germany: Free shipping from a purchase amount of €75.
The United Kingdom, France: Free shipping from a purchase amount of €200
There are no free shipping options available for the rest of the world.