Freshcotton | Freshcotton

How do I send back my order?

The Netherlands, Belgium, Germany, France

You can return your order within 40 days. When returning your order, you are partly responsible for the return costs. We advise you to send your return shipment with track & trace so that you have proof of the shipment. You can return your order if it is provided in the same condition as received. You are obliged to register your return. Returns that have not been registered cannot be processed. You can register via:

Go to returns.freshcotton.com
Fill in your ordernummer and the email address that you used to place the order.
Here you select the items you want to return. Please indicate the reason for return for each item.
Now you can choose a shipping method and pay for your return label.
You now will receive a confirmation email with the purchased label attached.
Print out the label and put it on the package.
Drop off your return at the nearest post office.
Keep the proof of shipment. This is your proof of return. Freshcotton is not liable for returns that are lost and where proof of shipment is missing.

Rest of the world

If you would like to return your order, the buyer is responsible for the costs. We advise you to send your return parcel with a track & trace code. It is only possible to return your order if the article is in the same state as received. Think about the tags that still need to be attached. Please use the return label enclosed with your order. Drop the box off at a trusted shipping carrier. Make sure you include a tracking service with your shipment and save the proof of shipment. This ensures that the package can be traced and it also counts as proof for your return. Freshcotton is not responsible for returns that get lost and of which proof of shipment is absent.

What is your return policy?

The Netherlands, Belgium and Germany

We kindly ask you to register your return via returns.freshcotton.com. We cannot process your return, if you didn’t register online. You can login with your order number and email address. You can purchase your return label. After registering your return, you will receive a confirmation email with the return label enclosed. Drop the box off at a trusted shipping carrier. Make sure you include a tracking service with your shipment and save the proof of shipment. This ensures that the package can be traced and it also counts as proof for your return. Freshcotton is not responsible for returns that get lost and of which proof of shipment is absent.

Rest of the world

If you would like to return your order, the buyer is responsible for the costs. We advise to send your return parcel with a track & trace code. It is only possible to return your order if the article is in the same state as received. Think about the tags that still need to be attached. Please use the return label enclosed with your order. Drop the box off at a trusted shipping carrier. Make sure you include a tracking service with your shipment and save the proof of shipment. This ensures that the package can be traced and it also counts as proof for your return. Freshcotton is not responsible for returns that get lost and of which proof of shipment is absent.

What are the return costs?

Country	Return Costs
The Netherlands	PostNL: € 2,95 DHL: € 2,95
Belgium, Germany, France	DPD: € 9,95
Rest of the world	Use the prices of the local post office.

Have you received my return shipment?

We expect to process your return shipment within 5 business days of arrival in our warehouse. Once we have received your return shipment, you will be notified via email. Within 5 business days you will receive your money back. Please be ware that we are only able to refund the same way as paid.

I need a new return form

You have received a copy of your return form as attachment of your Track and trace mail.

How do I get my refund?

We expect to receive your return in our warehouse within 5 working days. As soon as our warehouse has rated your order, you will receive an automatic confirmation by email. From that moment we aim to refund the purchase amount within 5 working days. Please note that we can only refund in the same way that the payment was made. It may differ per bank how quickly the purchase amount is returned to your account. Did you pay via PayPal or Klarna? Then your invoice will be adjusted via PayPal or Klarna.

Can I exchange my order?

Unfortunately this is not possible. Are you doubting about your size? We suggest to contact our customer support team. We are trying our bests to help you find the correct size. If you need a different size, please place a new order via our website for the correct size.