Freshcotton | Freshcotton

I have received a damage or faulty product

Our apologies! Please get in touch with our support department within 24 hours after receiving your order via [email protected] Please send us some pictures of the issue and your order number. We will do our best to send a replacement if we have it in stock. Either way, we will find a suitable solution.

Warranty at Freshcotton

Is the quality of the product you have ordered not what you expected? That is of course not our intention and we would like to accommodate you in this. We have a warranty period of 3 months. Our warranty does not apply when the following points occur:

The product has been damaged due to inattention or improper use by the buyer.
The damage has been caused by a repair or modification by a third party without Freshcotton's consent.
Breakage or damage has been caused by water or fire.
Appearance changes due to normal use of the product.

Do you want to know whether your product is covered by our warranty? Please contact the support team via chat, whatsapp or [email protected] We would be happy to look for a suitable solution for you!

I am missing a product in my order

We advice to get in touch with our support team via email, phone or chat! We understand that this is very inconvenient and we will do the best we can to ship the missing article if we have it in stock.

I received the wrong product

This is of course very inconvenient. Please get in touch with our support team via email, phone or chat and we will do our best to ship the right product, if we still have it in stock.

The product is different from the website

We do our best do display all our products in their true colours. However sometimes this can be slightly different. Have doubts? Please get in touch with us via email, phone or chat and we will do our best to provide the best advice.

Product Information