Freshcotton | Freshcotton

What payment options are available?

At Freshcotton these are the current payment options:

iDEAL
Creditcard
SEPA overboeking
Sofort Banking
Bancontact
Paypal

Our transactions are carried out by Mollie. You will be able to see this name on your account.

I entered the wrong address with my order

If you are lucky, your package is not yet in the mail and we can change the address at our carrier. We will do our best to help you but if the package has already been shipped we probably won't be able to do anything.

Do I need an account to order on your website?

No, you don't need an account. As a guest you can place orders and return products with us. Your order number will be linked to your email address and therefore you don’t need to sign up for an account.

How do I know if my order is accepted?

Unfortunately, it can sometimes be the case that orders have not come through properly. If no money has been written off from your account and you have not received a confirmation email from us, this might be the case. To be sure, please contact the support team via chat, WhatsApp or [email protected]

Can I still change my order?

After your order has been placed, it will immediately be forwarded to our warehouse. Our employees will then immediately start working on this. Unfortunately, your order can no longer be changed. If you contact customer service quickly, it may be still possible to cancel the order.

Can I cancel my order?

It is only possible to cancel your order before it has been shipped. We process our orders very fast. This means that if you want to cancel your order, it is important to contact us as soon as possible. You can only cancel orders during the opening hours of our customer support.

Do you accept international orders?

Yes! You can place an order with us from another country and/or to another country.

I haven't received a confirmation email yet

Unfortunately, we cannot always prevent e-mails from ending up in the spam box. Always check first if the mail you are missing is in there. If not, you can always contact us by mail or phone. For payments via Klarna, Paypal, iDeal or credit card, the confirmation email will be sent immediately. If this is not the case, please contact our customer service.

Orders